Frequently Asked Questions

Eldorado has years of experience in the wood industry and thousands of products to offer solutions to everyday woodworking issues. We may be able to help with your issues. Please feel free to contact us with questions at info@eldoradoplywood.ca and we will do our best to find a solution. (All personal info will be kept confidential.)


Eldorado Related Questions:

 

Do you sell to the public?
Eldorado is a wholesaler, though we do offer our services to individual and public parties. All pickup orders must comply to our current policies and exceed the minimum order total of $250.

 

Does Eldorado offer delivery?
Eldorado is pleased to offer delivery services on qualifying purchases. Delivery orders must comply to our shipping polices and exceed the minimum order total of $500.

All deliveries are subject to a fuel surcharge.
Orders $500 – $1999 — $20 fuel surcharge
Orders $2000 – $2999 — $30 fuel surcharge
Orders $3000 – $3999 — $40 fuel surcharge
Orders $4000+ — $50 fuel surcharge

In addition to our minimum and fuel charges, we require an Eldorado-approved ship to address.
** Eldorado does not deliver to job sites
** Eldorado does not deliver to residential addresses
** Eldorado trucks are not equipped with forklifts for offloading – please advise a member of our sales team your unloading method prior to placing your order
** all addresses are subject to approval at the discretion of Eldorado’s logistics and shipping department

 

What regions do your trucks deliver to?
Eldorado is pleased to provide TL and LTL deliveries daily. We cater to customers located within Southwestern Ontario and the GTA.
** Wednesday and Friday deliveries accommodate Cambridge & Niagara Peninsula regions
** daily deliveries to Kitchener-Waterloo
** daily deliveries to the GTA
** Northern deliveries upon availability
** London/Stratford deliveries upon availability

 

Sheet goods are too large to transport whole – does Eldorado offer on-site cutting?
Eldorado does not offer on-site cutting of sheet goods, nor do we permit customers to cut their own sheets on private property. All sheet goods are to be sold and picked-up as is. However, for volume orders, Eldorado offers CTZ (cut-to-size) services. For a quote or to place a CTZ order, please contact our sales team for more information.

 

What are your operating hours?
Office Hours
Monday – Thursday: 7:30am to 5:00pm
Friday: 7:30am to 4:00pm

Warehouse Hours (pickups)
Monday – Friday: 8:00am to 5:00pm

 

What payment methods are accepted?
Visa
MasterCard
Debit
Cash
Certified cheque
E-Transfer
** interest rate of 2% per month (24% per annum) will be charged on all accounts after 30 days **

 

What is Eldorado’s return policy?
All damages and material shortages must be reported to a sales representative within 5 days of customer receiving material. Return of material is subject to approval by Eldorado’s sales department; a restocking fee will be applied to the final transaction. All custom and special-order material is final sale and cannot be returned. Damages and defects in custom and special-order material is subject to review by Eldorado’s sales department and respective manufacturer representatives, on an as-needed basis.

 

Is Eldorado a FSC approved supplier?
No, Eldorado is not certified FSC approved, therefore breaks the chain of command in relation to material specific certifications.

 

What types of material can I expect to find at Eldorado?
In addition to our custom components and standard melamine products, we offer primarily interior / cabinet grade hardwood plywoods and veneer products. Alternatively, construction and exterior grade materials are not stocked in-house; based on volume, these products can be outsourced for special order only.

 


 

Product Related Questions & Suggested Solutions**:

 

Why am I getting bubbles under my veneer when I use contact cement?
Bubbles are caused by off gassing of contact cement. This can happen either by not allowing proper dry time before adhering the product or a chemical reaction that occurs between the veneer backing and adhesive.

Solution**: If you must use contact cement with veneer, there are products that are readily available on the market to give you a barrier between the glue and backer to prevent this reaction.

We offer two products to help this problem:

  1. phenolic back veneer (similar composition as laminate)
  2. Jacaranda veneer – their backer is available with either 3-4 layers of foil or plastic which creates a barrier for your glue

 

Why does veneer crack when I am doing curved products?
Wood is a natural product that moves and “breaths” all the time. Some applications cause the wood more stain than others (i.e. bending) and over time the expansion & contraction leads to cracking.

Solution**: One product we can offer is Jacaranda veneer. This product is pre-flexed, which reduces the normal expansion and contraction rate of 4-6% down to 0.5%. This product guarantees against checking (cracking) and can be wrapped around a tight radius.

 

I am having a hard time getting a good paint coat on MDF, especially the edge. What can I do?
Painting MDF can cause issues due to the variety of types of wood used in the composite core. Hardwood material has a longer fiber and tends to absorb more product, leaving a bumpy or unfinished look once complete.

Solution**: Upgrade your MDF to a premium grade. Premium grade MDF will be 95%-100% softwood and will have a smaller, more refined fiber. Upgrading material ensures consistency from edge to edge along the board. Another option would be to use a paintable edge banding along square edges if the sides are the only problem. There are polyester and PVC paintable edges available in single roll quantities.

 

I am getting splits in Maple veneer and they are so small that they only are seen once I stain. What can I do?
Maple is one of the hardest woods to work with because there is so much tension locked in the fibers. Splitting or “checking” is caused by the reduction of moisture in the veneer when the fiber cannot stretch to compensate. There are published articles available, such as this one, that help explain this issue and some ways to avoid the issue. Something to keep in mind – wood is always moving and we must compensate for the changes that occur in raw material due to the forces of Mother Nature.

 


**Solutions listed in this section are only offered as suggestions, made on a general basis. Testing products will determine if a product is suitable for a particular application. Please consult the manufacturer for further information.